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Contract:
A.1.This contract will become effective as from the date the clients' booking is confirmed in writing, by fax, telex or e-mail and the deposit, referred to in clause B.1., is received by NAMIBIA TRAVEL CONNECTION (referred to as the Company).
A.2. The contract is subject to the Law of the Republic of Namibia.
Booking:
B.1.When the booking is made, a 30% deposit of the full amount due, is required to confirm the reservation. This is a non-refundable deposit.
B.2.The balance of the Tour price must be received by the Company not later than 30 days prior to departure.
B.3.Bookings made within 30 days of departure must be accompanied by the full payment.
B.4.If the full amount, the total Tour price, is not received by the Company 30 days prior to the departure date , the Company reserves the right to cancel the reservation and retain whatever deposit or other funds it has already received from the client or his agent.
Cancellation Policy:
C.1.The Company policy requires a written confirmation and a 30% deposit of the full amount of the Tour price to confirm the reservation, with the balance due no less than 30 days prior to the departure date. As per the Company booking Terms and Conditions the following cancellation fees apply :
Cancellation of a confirmed booking outside 6 weeks prior the departure entails the loss of the deposit as per Clause B.1.
4 - 6 weeks prior to departure - 30% of the total Tour Price
2 - 4 weeks prior to departure - 50% of the total Tour Price
1 - 2 weeks prior to departure - 75% of the total Tour Price
Less than 1 week prior dept. - 100% of the total Tour Price
C.2.No refund will be made by the Company if a client has booked the Tour and for any reason does not undertake the Tour, without having given a written cancellation to the Company prior to departure.
C.3.There will be no refund by the Company if, for any reasons, inclusions or parts of the Tour cannot be carried out and/ or utilised. These would include all facets such as meals, accommodation, gamedrives and any other activities, etc.
Method of Payment:
D.1.Payment can be made in form of a Swift Bank Transfer or Bank deposit.
OUR BANK DETAILS ARE AS FOLLOWS:
BANK NAME : STANDARD BANK OF NAMIBIA LIMITED
BRANCH : AUSSPANNPLATZ BRANCH
REHOBOTHER STREET
AUSSPANNPLATZ
WINDHOEK , NAMIBIA
ACCOUNT NAME : NAMIBIA TRAVEL CONNECTION
ACCOUNT NUMBER: 0 4 1 5 2 1 9 4 3
BRANCH CODE : 0 8 2 6 7 2 0
SWIFT CODE : S B N M N A N X
D.2.Payment can also be made with a recognised Credit Card : VISA , MASTERCARD, AMERICAN EXPRESS, DINERS CLUB
The following details will be required :
Card Type Name, Card Number, Card Holder's Name, Card Expiry Date, Card Holder's Passport Number, Address and Date of Birth. A letter authorising NAMIBIA TRAVEL CONNECTION to debit the Credit Card with the relevant amount , with the Card Holder's signature must also accompany all the other details.
Company Responsibility and Liability:
E.1. Tours offered by the Company cover a wide spectrum of the African Wilds and neither the Company, its employees or agents can be held responsible for any injury or other related incidents whilst on the Tour / safari.
E.2. The Company shall have the right at any time at its sole descretion, to cancel any tour or the remainder thereof or to make any alteration in the route, accommodation price or any other details. This would include any event of any Tour being rendered impossible, illegal or inadvisable by weather, war, strikes or any other interference or due to any other cause whatsoever and the Company shall incur no liability in such an event..
E.3. The Company may at its sole discretion and without liability or cost to itself at any time cancel or terminate a clients' booking and in particular, without limiting the generality of the aforegoing, it shall be entitled to do so in the event of illness or the illegal or incompatible behaviour of any client undertaking the Tour, who shall in such circumstances not be entitled to any refund whatsoever.
E.4. Neither the Company nor any person acting for or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the aforegoing shall particularly not be responsible for the loss or damage arising from any errors or omissions contained in its brochure or other literature, late or non-confirmations or acceptance of bookings, loss or damage caused by delays, sickness, injury or death, whether occasioned by negligence or not.
E.5. The person making the reservation shall be fully liable for the total amount due to the Company. Any person or agent thereof making the reservation warrants that he or she has the necessary authority to enter into the contract with the Company on behalf of the person or persons included in the specific booking.
Price, Booking and Routing changes:
F.1 All rates quoted in this brochure or any other quotations issued by the Company are based on rates and tariffs currently available to the Company and may change without prior notice due to the fluctuating exchange rates and other factors b eyond the Company's control.
F.2. The Company reserves the right to change the price of any Tour prior to departure to unforseable changes in the prices of factors such as accommodation price increases, new government legislation etc.
F.3. If the Company increases the price of a Tour, this additional amount must be paid to the Company in full before the departure of the Tour. In the case where this amount is not paid to the Company, the Company reserves the right to cancel the Tour and the client will be liable for the charges as per the Company's cancellation Policy.
F.4. Please note that the Hotels, Lodges, Restcamps and Campsites mentioned in the itineraries, can be replaced by similar if no accommodation is available.
F.5. The Company shall at any time have the right to alter, in its entire discretion, the terms of a booking relation to the route, itinerary and accommodation. The Company shall, however, endeavour to offer the client an alternative Tour of comparable standard. Should the Tour be of a lower standard the client will be refunded the difference, but should there be an increase in the price, the client shall have the right to either reject the alternative and obtain a refund of the relevant portion of the original sum contracted , or to accept the alternative and pay the increased cost. In the event of the client rejecting the alternative Tour and claiming a refund, such a rejection shall be treated as a cancellation and the refund will be calculated according to the " Cancellation Policy" of the Company mentioned herein. The client shall have no claim against the Company for any damages arising out of the alternative booking.
Travel Insurance and Visas:
G.1. It is the onus and responsibility of the client to obtain a comprehensive Travel and Personal Insurance before departure for any possible cancellation fees, medical expenses, protection of personal property and money.
G.2. Please take note that some Safaris and Tours are covered for all expenses relating to Emergency Evacuation in the event of an illness or accident at any location forming part of the itinerary but there are certain medical exclusions ( clients' over the age of 75 years are not covered by the above insurance) which the client hereby warrants that he \ she is aware of.
G.3. The client shall warrant to the Company that he/ she is reasonably fit to undertake the Tour.
G.4. The onus is on the client to ensure that passports and visas are valid for the duration of the safari.. The Company cannot be held liable for any necessary visas or other travel documents not held by clients.
Health Requirements:
H.1. Some areas in Southern Africa are malaria areas, please consult your doctor with regards to anti-malaria precautions. The Company shall not be held liable for any cases of malaria.
H.2. Ensure that all the requirements of necessary vaccinations and health precautions are adhered to.
H.3. Clients' must ensure that they are fit to travel and undertake the Tour/ Safari. The Company shall in no way whatsoever be held liable for any injury and / or illness incurred by the client during the Tour / Safari and hereby indemnifies the Company against any claim relating hereto whatsoever.
Baggage:
I.1 With reference to the "Baggage Allowance" clients' are limited to not more than one (1) suitcase or soft bag weighing no more than 12 kilograms and with a maximum size of 66 cm in length. This does not include photographic equipment and one small overnight personal holder.
I.2. The Company shall be entitled to refuse to carry any excess baggage as per clause I.1.
I.3. Due to the rugged terrain, the Company cannot be held liable for the damage to or loss of personal items including bags, contents of bags or photographic and related equipment. Due to the dusty conditions please ensure that all bags and suitcases are "dust proof" wherever possible.
Airline Clause:
J.1. The Company will act as the agent of the client when booking the client with an airline or charter service. The client therefore contracts with the airline or charter service and not the Company, therefor the Company cannot be held liable for any delays and expense the client has incurred as a result of the delay. |
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